✅ 14-Day Money Back Guarantee

At Tilly’s Essentials, we want you to shop with complete confidence. That’s why we offer a 14-Day Money Back Guarantee on all eligible purchases. If you change your mind, you can return your items within 14 days of receiving your order — no questions asked.

How It Works

Notify our customer care team in writing within 14 days of receiving your order.
Ensure the items are unused, unopened, and in their original packaging.
Once we receive and inspect your return, we’ll issue a full refund to your original payment method within 14 days.

Important Details

For hygienic reasons, certain items (such as opened skincare, cosmetics, and personal care products) cannot be returned once the seal has been broken.
Returned items must be in a resellable condition.
Refunds are always issued to the original payment method.

Return Shipping

Please note that customers are responsible for covering the cost of return shipping. Parcels sent “cash on delivery” or without proper postage cannot be accepted.

If you’ve received a defective, damaged, or incorrect item, we will, of course, cover the cost of return shipping and arrange a replacement or full refund.

Our Commitment

We want your experience with Tilly’s Essentials to be simple, safe, and stress-free. That’s why our 14-Day Money Back Guarantee is designed to give you peace of mind — so you can always shop knowing you’re covered.

✨ Shop smarter. Shop safer. Shop with Tilly’s Essentials.