Tilly's FAQ's
❓ Frequently Asked Questions (FAQ)
If you can’t find the answer here, contact us anytime at essentialstillys@gmail.com.
| Category | Question | Answer |
|---|---|---|
| 🛍️ Orders | Do I need an account to order? | No, you can checkout as a guest. Creating an account lets you track orders, save details, and check out faster next time. |
| Can I change or cancel my order? | We process orders quickly. Contact us at essentialstillys@gmail.com within a few hours and we’ll do our best to adjust your order. | |
| 🚚 Shipping | How long does delivery take? | U.S.: 3–7 business days. Europe (EU): 4–8 business days. International: 7–14 business days. Most customers receive their orders sooner. |
| How much is shipping? | U.S.: Flat-rate $4.99. Europe: Flat-rate $6.99. Free shipping on orders over $50/€50. | |
| Do you provide tracking? | Yes, all orders are shipped with a tracking link sent via email once dispatched. | |
| 🔄 Returns | What is your return policy? | We offer a 14-day money-back guarantee. Items must be unopened, unused, and in original packaging. |
| Who pays for return shipping? | Customers are responsible for return shipping costs (unless the item is incorrect or damaged). | |
| 💳 Payments | What payment methods do you accept? | We accept all major credit/debit cards, PayPal, Klarna, and secure checkout options. |
| Is my payment secure? | Yes. All transactions are encrypted and processed via trusted payment providers. | |
| 📦 Products | Are your products authentic? | All items are sourced from trusted suppliers and carefully curated for quality. |
| Do you restock sold-out items? | Yes, popular products are regularly restocked. Join our mailing list to get updates. | |
| 🛠️ Support | How can I contact you? | Email us anytime at essentialstillys@gmail.com. We respond within 24h on business days. |